Privacy Policy
CM Digital LLC, dba Textava (“we,” “our,” or “Textava”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.textava.app (the “Website”) or engage our services, and it describes the choices you may have regarding that information. This Policy applies to information we collect online through the Website and in the course of providing our services to business clients. By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy, subject to any choices you make through our cookie banner or preference center for non-essential cookies.
Definitions
- “Cookies”
- Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
- “Device”
- Any device that can access the Website such as a computer, a cellphone, or a digital tablet.
- “Personal Information”
- Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual.
- “Website”
- The website of Textava, accessible at www.textava.app.
- “You”
- The individual accessing or using the Website, or the company or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.
Information We Collect
Information You Provide
If you purchase a membership or services from us through the Website, we collect your personal information including payment information in the purchase process. We have a legitimate interest in using the information you submit to process an order for a membership or services.
Information Collected Automatically
When you visit our website, we may collect:
- IP address and browser type
- Pages visited and time spent on site
- Referral source
This data is collected via standard web analytics tools and is used to operate, secure, and improve the Website, understand usage trends, and troubleshoot issues. Analytics cookies and similar tracking technologies are disabled unless and until you opt in through our cookie banner.
How We Use Your Information
We use the information we collect to:
- Provide the functionality of the Website
- Respond to inquiries and provide requested services
- Monitor and analyze usage of the Website, identify usage trends, and evaluate and improve the Website and our services
- Process payments
- Execute and manage agreements for our services
- Deliver ongoing support
- Send service-related communications (invoices, updates, reports)
- Comply with applicable legal requirements
We do not sell, rent, or trade your personal information. We do not use your personal information for targeted advertising, and we do not knowingly permit third parties to use information collected on the Website for targeted advertising.
If we contact you using your personal information, it will be via:
- Telephone
Detailed Information on the Processing of Your Personal Information
Tracking Technologies and Cookies
We may use third-party service providers to monitor and analyze the use of the Website. For example, we may use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Google Analytics cookies and similar analytics trackers are disabled by default and are only activated if you affirmatively opt in through our cookie banner. If you have opted in to Google Analytics cookies, you can withdraw your consent at any time through our cookie banner, which will disable Google Analytics cookies going forward. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
We also use the following services that process user information:
- Vercel — a cloud platform and infrastructure provider. Vercel hosts the Website and provides technical analytics to help us improve our platform. In providing these services, Vercel may collect or have access to certain technical and traffic data regarding your visit (such as your device’s IP address and general location). Vercel processes this information on our behalf to deliver website content quickly, ensure site security, and provide aggregated analytics. The information gathered by Vercel is held in accordance with the Vercel Privacy Policy: https://vercel.com/legal/privacy-notice
Payments
We may use third-party payment processors to process purchases of products or services we offer. We will not store or collect your payment card details — that information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. We do not receive or collect your full payment card information; however, we may receive limited payment-related information from our payment processors, such as a payment confirmation or transaction identifier.
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information. For example, we may use Stripe for payment processing. Stripe’s Privacy Policy can be viewed at https://stripe.com/privacy.
Data Retention
We retain your data as follows, and may retain certain information longer where required or permitted by law (including for tax, accounting, dispute resolution, and backups):
- Signed contracts, records of acceptance/consent, and invoice records — at least 7 years following the end of engagement, consistent with tax and business recordkeeping requirements and the 6-year statute of limitations for contract disputes
- Contact form submissions — retained for the duration of our business relationship plus 2 years
- Website analytics data — retained for 24 months
After the applicable retention period, records are destroyed using reasonable measures designed to render the information unreadable or undecipherable, subject to our recordkeeping obligations. You may request confirmation of deletion for specific records, where feasible, by emailing info@cmdigital.ai.
Data Security
We implement reasonable technical and administrative measures to protect your information, including:
- Secure transmission via HTTPS for all website communications
- PCI-compliant payment processing via our payment processor
The security of your Personal Information is important to us. However, please remember that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Visitors from Other Jurisdictions
The Website is operated from the United States. If you access the Website from outside the United States, please be aware that information we collect may be transferred to, stored, and processed in the United States and other jurisdictions where we or our service providers operate. By using the Website, you understand that your information may be processed in the United States, where data protection laws may differ from those in your jurisdiction. We will honor rights requests where required by applicable law; to submit a request, contact us at info@cmdigital.ai.
“Do Not Track” Policy
The Website does not respond to Do Not Track (DNT) browser signals. However, some third-party websites do keep track of your browsing activities. You can manage tracking technologies on the Website through our cookie banner. If you are visiting third-party websites, you can set your preferences in your web browser to inform those websites that you do not want to be tracked.
Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@cmdigital.ai.
Links to Other Websites
The Website may contain links to other websites that are not operated by Textava. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Your Privacy Choices
You may request access to, correction of, or deletion of certain Personal Information we maintain about you, subject to applicable law and our recordkeeping obligations. Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
To submit a request, email info@cmdigital.ai with the subject line “Privacy Request” and describe your request. We may need to verify your identity and, where applicable, your authority to act on behalf of a business before processing your request.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised effective date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any rights regarding your personal information, please contact us. If you have a complaint about our privacy practices, please contact us first so we can try to resolve it.
Textava — CM Digital LLC
info@cmdigital.ai